Service Excellence Professional

A successful Customer Service Representative is responsible for ensuring that customers receive excellent service and support. This involves handling customer inquiries, resolving issues, and providing product knowledge.ResponsibilitiesHandle customer complaints, concerns, or feedback in a timely and professional manner.Maintain a thorough understanding of...

Serving ExcellenceAt the heart of every exceptional dining experience lies a team of skilled servers dedicated to providing top-notch service. As a Waiter/Waitress Rooms, you will play a vital role in ensuring that every guest feels valued and cared for.Key Responsibilities:Read daily events to acknowledge VIP arrivals and ensure seamless service.Accurately...

Job SummaryWe are seeking a skilled and experienced Front Office professional to join our team.This role is responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable.Offering consistently professional, friendly, warm, and engaging service.Giving a warm welcome and checking in guests according to...

The Restaurant Manager will be responsible for leading and managing the all-day dining outlet team to deliver exceptional guest experiences, while maintaining and elevating service standards to ensure a luxury dining experience.This includes overseeing daily floor operations, guest relations, reservations, and dining room setup, as well as developing and...

Key ResponsibilitiesThe Service Excellence Ambassador is responsible for delivering exceptional service to guests and ensuring they have a memorable experience while staying at our facilities.Key responsibilities include:Welcome and greet guests upon arrival, setting the tone for a personalized stay.Address guest inquiries and resolve issues promptly and...

Key ResponsibilitiesLead the definition, negotiation, and governance of Service Level Agreements (SLAs) across IT services.Analyze feedback and performance metrics to identify pain points and initiate continuous service improvements.Implement service dependency mapping and design SLAs that align with business objectives.Utilize advanced monitoring and...

About the JobWe are seeking a Flight Attendant to join our team. As a Flight Attendant, you will be responsible for providing exceptional customer service to our passengers, ensuring their safety and security, and representing our airline in a professional manner.Key ResponsibilitiesAssist passengers with their needs and ensure a smooth and safe...

This role involves ensuring that our customers receive the highest level of service. As a Customer Service Quality Specialist, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions.Job Requirements:Fluency in Arabic and EnglishProven experience in customer service quality assurance rolesStrong knowledge of...

Key Performance Indicators (KPIs)The following KPIs will be used to measure the success of this role:First Response Time (FRT): Respond to 90% of customer inquiries within 2 hours.Resolution Rate: Resolve 80% of customer issues on the first contact.Customer Satisfaction (CSAT): Achieve a CSAT score of 85% or higher.Escalation Rate: Escalate only 10% of...

**Job Details:**This role requires a highly skilled professional to monitor and improve the quality of customer service interactions.The successful candidate will have excellent language skills, strong knowledge of customer service principles and practices, and experience in a quality assurance role.Key Responsibilities:Monitor customer service interactions...