Technical Solutions Architect

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow Full time

Servicenow

Job Description:

The principal technical consultant plays a vital role in guiding clients through the implementation of servicenow's customer service management (cs m) and field service management (fsm) solutions. This role focuses on delivering best practice based solutions that drive business outcomes and enhance operational efficiency.

Key Responsibilities: Project Delivery

  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and servicenow best practices for cs implementations.
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.

Pre-Sales Support

  • Partner with the pre-sales team to scope complex service engagements involving servicenow products and intricate integrations with client systems, with a focus on cs m.

Product Collaboration

  • Engage with servicenow product teams to provide feedback and insights on new features, capabilities, and best practices.

Qualifications

In order to be successful in this role, we need someone who has:

Experience:

  • Experience in leveraging or critically thinking about how to integrate ai into work processes, decision-making, or problem-solving.
  • A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.

Customer Service Management Expertise: Proven track record in designing and implementing cs solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.

Industry: Public Sector, Telecommunications, Energy, Manufacturing

Domains: Customer Service, Sales Order Management, Field Service, Procure to Pay or Order to Cash.

Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within fsm environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

Certifications: Must hold or be able to achieve within the first 90 days Servicenow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.

Language: Fluent in both Arabic and English.

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