Technical Project Manager

4 days ago


Jeddah, Makkah Province, Saudi Arabia Horizontal Digital Full time

As a Service Delivery Manager at Horizontal Digital, you will be responsible for ensuring the successful delivery of projects and services to our clients. This includes providing quality support, making impactful decisions, and working closely with client teams to understand their needs and develop solutions that meet their requirements.

You will work closely with the client to ensure that their needs are met, and you will be responsible for crafting, reviewing, and delivering client contracts and root cause analyses. You will also supervise and mentor engineers and technicians regarding communications, escalations, and high-level prioritizations.

  • You will be responsible for providing expert advice and guidance to clients on technical matters, ensuring they receive the highest level of service.
  • You will work collaboratively with internal stakeholders to ensure smooth project delivery and identify opportunities for improvement.

We are looking for a highly skilled and motivated individual with a strong background in client relations and communications. The ideal candidate will have a minimum of 10 years of experience in client relations and communications, 5 years of experience in leading technical teams, and 3 years of experience in providing client-facing support services.



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