Customer Experience Associate

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time
Job Description

We are seeking a Customer Experience Associate to join our team at GES - Global Experience Specialists. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences for exhibitors and clients across the Middle East.

In this dynamic role, you will be responsible for handling customer inquiries, resolving queries and issues, and providing timely follow-through on all interactions. You will also engage in outbound sales efforts, up-selling, and cross-selling opportunities to existing clients.

Key Responsibilities:

  • Handle customer inquiries with appropriate and timely follow-through and document all customer interactions and tasks immediately within our CRM systems.
  • Resolve queries and issues both internally and with exhibitors.
  • Act as a liaison between lines of business and exhibitors.
  • Enter exhibitor, contractor, and internal orders as appropriate, take payments, raise invoices, and handle any related queries.
  • Engage in outbound soft selling, sales through service, and up-selling with existing clients.

What We Offer:

  • A competitive salary based on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and fast-paced work environment.


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