Business Process Improvement Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam Full time

Job Description

  • We are seeking an experienced Business Process Management (BPM) professional with at least 5 years of hands-on experience across diverse operational improvement projects.
  • The ideal candidate will possess a solid understanding of BPM principles, methodologies, and tools, with a proven ability to drive business process optimization.

Key Responsibilities:

  • Conduct interviews and workshops with business process owners and subject matter experts to understand and map existing processes.
  • Apply BPM techniques, including process modeling (BPMN 2.0), business rule definition, data use analysis, and workflow optimization.
  • Design and analyze current (As-Is) process flows, break down and structure business processes into hierarchical levels, identifying processes, sub-processes, activities, and tasks.
  • Define and track performance metrics (KPI) for processes. Identify bottlenecks and inefficiencies and recommend or implement process redesign to meet performance targets and objectives.
  • Experience with BPM modeling tools such as ARIS (preferred), Bizagi, Signavio, iServer, and Bizzdesign, to create and manage process models.
  • Analyze processes to identify issues related to cost, quality, effectiveness, and efficiency. Trace the source of problems and work towards effective solutions.
  • Document process policies and procedures, creating comprehensive process manuals for continuous improvement and operational consistency.

Qualifications:

  • A strong understanding of process performance measurement and optimization.
  • Hands-on experience with BPM tools, particularly ARIS.
  • Experience in analyzing and redesigning business processes to meet strategic objectives.
  • The ability to work collaboratively with cross-functional teams to drive change.


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