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Customer Service Representative

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Locationsolutions Full time

As a Customer Service Representative at Locationsolutions, you will play a vital role in ensuring seamless interactions between our team and clients. Your primary responsibilities will include responding to customer inquiries, resolving complaints, and providing solutions to their needs.

Main Responsibilities
  • Respond to customer emails, phone calls, and other forms of communication in a professional and courteous manner.
  • Address and resolve customer complaints in a timely and effective manner.
  • Collaborate with internal teams to provide comprehensive solutions to customer needs.
  • Continuously improve customer satisfaction by gathering feedback and implementing changes.
Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Excellent communication and interpersonal skills in English and Arabic.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Experience in customer-facing roles or call centers.