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Fulfillment Coordinator

2 months ago

Dammam, Eastern Province, Saudi Arabia Flowserve Full time
{"Job Title": "Fulfillment Coordinator", "Job Summary": "Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our team is committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.", "Responsibilities": "General and Task Management
  • Provide excellent customer service and interaction.
  • Complete customer follow-up communication to ensure AM order schedules have been met.
  • Collaborate with relevant Operations departments.
  • Maintain and update open AM sales order.
  • Provide customers with post-sales follow up if there are delays or any other concerns.
  • Ensure that all order processes are implemented to agreed standards and support continuous improvement initiatives.
  • Perform other duties as necessary in Aftermarket group.
Relationship Management
  • Communicate customer order delivery schedules.
  • Develop and maintain good relationship with customers.
  • Collaborate with other departments to avoid disruption to operations or problems to fulfill customer orders.
  • Work together with the AM group to achieve predetermined targets.
Self-Management
  • Adhere to all health, safety, and environment policies and procedures to ensure the safety and well-being of self, colleagues, and visitors.
  • Proactively contribute to the team.
  • Self-motivated and able to work under pressure.
", "Requirements": "Skills and Attributes:
  • Good English verbal and written communication skills.
  • Experience with SAP Hana ERP.
  • Advanced skills in Microsoft Office apps.
  • Strong planning and organization skills. Must be well organized and detail-oriented.
  • Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment.
  • Problem-solving and result-oriented approach.
  • Ability to adapt to a dynamic and challenging work environment.
Qualifications and Experience Levels:
  • BS or BA degree in relevant field and/or 0-2 years relevant experience.
  • Minimum 2 years of professional experience in materials planning/supply chain and/or project business, ideally in a manufacturing environment.
", "Company Information": "Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems.", "Job Family Group": "Logistics", "Job Family": "LO Coordinator"}