Call Centre Performance Analyst

7 days ago


Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

We are seeking a highly skilled individual to join our team as a Call Centre Representative.

This role involves providing exceptional customer service and ensuring that all interactions meet our high standards.

Key Responsibilities:

  1. Monitoring and Evaluation: Regularly review Call/Casa activities to identify areas for improvement.
  2. Feedback: Provide constructive feedback to agents on their performance.
  3. Variance Reporting: Identify and report any discrepancies in Call/Casa metrics.
  4. Call Taking: Take calls from customers as needed.
  5. Action Planning: Develop and implement action plans to improve quality.
  6. Compliance Monitoring: Ensure adherence to corrective actions.
  7. Calibration Standards: Maintain low variation in calibration standards.

Requirements:

  • Seniority Level: Entry level
  • Employment Type: Full-time
  • Job Function: Quality Assurance
  • Industries: Human Resources Services, IT Services, IT Consulting


  • Jeddah, Makkah Province, Saudi Arabia Abdullah Hashim Co. Ltd Full time

    Job DescriptionAbdullah Hashim Co. Ltd is seeking a seasoned Business Performance Analyst to join our team. The ideal candidate will have a strong background in business analysis, finance, or a related field, with a proven track record of delivering high-quality results. This role offers a unique opportunity to make a significant impact on the organization's...


  • Jeddah, Makkah Province, Saudi Arabia 2P Full time

    We are looking for an exceptional Call Center Team Lead to join our team at 2P Perfect Presentation in Jiddah.About UsWe are a leading provider of IT services and consulting solutions, committed to delivering outstanding results to our clients.About the JobThe successful candidate will be responsible for managing day-to-day call center operations, developing...


  • Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

    Emdad Al Khebrat is a leading provider of Human Resources Services, IT Services, and IT Consulting solutions.The ideal candidate will possess strong analytical skills and be able to effectively monitor and evaluate Call/Casa activities.Provide timely feedback to agents on their performance.Identify and report variances in Call/Casa metrics.Take calls from...


  • Jeddah, Makkah Province, Saudi Arabia Frimex Full time

    Job DescriptionMonitor and analyze financial performance to provide data-driven insights to Senior Management.Collaborate with cross-functional teams to develop promotional resources that accelerate investment opportunities.Conduct thorough market analysis with the in-house team to inform finance-related activities.Support decision-making by tracking and...


  • Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

    As a Call Centre Representative, you will play a critical role in delivering exceptional customer experiences and driving business results.Your primary responsibilities will include:Monitoring and Evaluating: Regularly review Call/Casa activities to identify areas for improvement.Providing Feedback: Offer constructive feedback to agents on their...

  • BI Analyst

    2 days ago


    Jeddah, Makkah Province, Saudi Arabia Vanderlande Industries GmbH Full time

    Job DescriptionWe are seeking a talented BI Analyst to join our team at Vanderlande Industries GmbH.The successful candidate will be responsible for developing visual reports, KPI scorecards, and dashboards using Business Intelligence software. They will analyze system, process, and maintenance activity performance, evaluate results, and implement...

  • Financial Analyst

    3 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    Financial Analyst at MDLBEASTWe are seeking a detail-oriented and analytical Financial Analyst to join our Finance team at MDLBEAST. As a key member of the department, you will play a crucial role in conducting thorough financial analysis, supporting budgeting and forecasting processes, and analyzing variances to effectively communicate findings.Key...


  • Jeddah, Makkah Province, Saudi Arabia Emdad Al Khebrat Full time

    Are you passionate about delivering exceptional customer experiences and driving business results?We are seeking a highly skilled Call Centre Representative to join our team at Emdad Al Khebrat.In this role, you will be responsible for:Monitoring and Evaluating: Regularly review Call/Casa activities to identify areas for improvement.Providing Feedback: Offer...


  • Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    About the RoleThe Islamic Development Bank is looking for a talented IT Solutions Analyst to join our team. As an IT Solutions Analyst, you will play a critical role in developing and implementing innovative technology solutions that drive business growth and improve efficiency.Your primary responsibility will be to analyze business requirements and...


  • Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full time

    Job DescriptionWe are seeking a highly skilled Business Analyst to join our team at the Islamic Development Bank. As a Senior Specialist, you will be responsible for analyzing areas of pain/improvement, proposing solutions and translating business requirements into functional and technical requirements.The ideal candidate will have a Bachelor's degree in...


  • Jeddah, Makkah Province, Saudi Arabia CARE Full time

    Operations Finance AnalystLocation: Jeddah, Mecca RegionBAT SAUDIA IS LOOKING FOR AN OPERATIONS FINANCE ANALYSTAt BAT, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.Responsibilities:Analyze financial data and trends to support operational...


  • Jeddah, Makkah Province, Saudi Arabia Elaf Group Full time

    Job Summary:The Procurement Data Analyst will be responsible for supporting procurement system activities, generating reports and dashboards, maintaining and interpreting data to provide insights that can improve the quality and efficiency of data systems. This role will also involve monitoring performance and quality control plans to identify areas for...


  • Jeddah, Makkah Province, Saudi Arabia K20s - Kinetic Technologies Private Limited Full time

    We are looking for an experienced Business Analyst to work with us on a contract basis. The ideal candidate will have a strong background in Business Analysis, specifically in the Insurance sector.The successful candidate will be responsible for analyzing business requirements, ensuring adherence to internal policies and standards, and providing guidance to...


  • Jeddah, Makkah Province, Saudi Arabia Bayut Full time

    Bayut is seeking a highly skilled Real Estate Telesales Specialist to join our team. As a key member of our sales department, you will be responsible for driving sales by calling existing and potential customers to pitch Bayut packages and services.You will foster and sustain relationships with customers to encourage repeat business, understand their needs,...


  • Jeddah, Makkah Province, Saudi Arabia MedNet Global Healthcare Solutions LLC Full time

    Job DescriptionMaintain a comprehensive understanding of the company's financial performance and contribute to strategic decision-making.Your Key Responsibilities:Develop, implement, and manage financial projections for MedNet Saudi Arabia in collaboration with regional stakeholders.Monitor financial performance against established budget plans to identify...


  • Jeddah, Makkah Province, Saudi Arabia Bayut Full time

    At Bayut, we are seeking a highly motivated and results-driven Sales Development Representative to join our team. As a key member of our sales department, you will play a crucial role in driving sales growth by identifying and pursuing new business opportunities.Your primary responsibility will be to drive sales by calling existing and potential customers to...


  • Jeddah, Makkah Province, Saudi Arabia Afaq - Warehouse Branch - J02 (Amazon) Full time

    Operations Team SupervisorWe are seeking a seasoned Operations Team Supervisor to oversee the daily operations of our warehouse department at Afaq - Warehouse Branch - J02. As an Operations Team Supervisor, you will be responsible for ensuring that customer orders are fulfilled efficiently and effectively, while also maintaining a safe working...


  • Jeddah, Makkah Province, Saudi Arabia British American Tobacco Full time

    About the Role:The British American Tobacco Group is seeking a highly skilled and experienced Operations and Financial Analyst to join our finance team. This individual will play a key role in supporting the financial operations of the business by analysing and interpreting financial data, identifying trends and areas for improvement, and providing...


  • Jeddah, Makkah Province, Saudi Arabia Parsons Full time

    Role Summary:The Budget and Financial Analyst role involves managing and directing project(s) to ensure on-schedule completion within or below the established approved budget.Key Responsibilities:- Develops and implements system for budget planning, cost analysis, cost estimation, cost forecasting, invoice control for A/E and construction projects.-...

  • Cost Analyst

    2 days ago


    Jeddah, Makkah Province, Saudi Arabia British American Tobacco Full time

    We Are BAT:The British American Tobacco Group is committed to creating A Better Tomorrow. As a Financial Operations Specialist, you will be part of a team that is dedicated to driving innovation and excellence in all aspects of our business.About the Job:This is an exciting opportunity for a highly motivated and detail-oriented individual to join our finance...