Technology Infrastructure Manager

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Emdad Al Khebrat Full time

About the Job

We are seeking a highly skilled IT Operations Manager to join our team at Emdad Al Khebrat. The successful candidate will be responsible for managing the daily operations of the IT department, ensuring the optimal performance of the company's technology systems, networks, and applications.

Key Responsibilities:

  1. Oversee IT Infrastructure: Manage the organization's technology infrastructure, including servers, networks, storage systems, and data centers.
  2. Ensure System Efficiency: Monitor system performance, conduct routine maintenance, and troubleshoot any issues to ensure systems run efficiently.
  3. Implement ITSM Processes: Develop and manage IT service management processes such as incident management, problem management, and change management to align with SLAs.
  4. Lead the IT Team: Hire, train, mentor, and evaluate the performance of team members to ensure the IT operations team is functioning effectively.
  5. Develop Disaster Recovery Plans: Create and implement disaster recovery and business continuity plans to minimize downtime and data loss.
  6. Maintain Security Compliance: Implement policies and procedures to ensure the security of IT systems and data, and stay up-to-date with the latest cybersecurity threats.
  7. Manage Vendors: Build relationships with external vendors, service providers, and consultants to ensure the timely delivery of services and solutions.
  8. Optimize Budgets: Plan and manage the IT operations budget, optimizing costs and ensuring expenditures align with the organization's objectives.
  9. Oversee Projects: Manage IT-related projects, including system upgrades, installations, and implementations, ensuring projects are completed on time and within budget.
  10. Report Performance: Regularly report on the performance of the IT operations, highlighting areas of improvement and ensuring key metrics are being met.
  11. Collaborate with Teams: Work closely with other departments to understand their IT needs and provide support for organizational goals and initiatives.


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