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Guest Experience Coordinator

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

A seasoned leader is required to oversee the reservations team, develop and implement revenue-enhancing strategies, and deliver exceptional customer service.

Key Accountabilities
  • Lead the reservations team, providing guidance, coaching, and performance feedback to ensure consistent service delivery
  • Design and execute plans to boost occupancy rates, drive revenue growth, and enhance guest experiences
  • Collaborate with other departments to establish and maintain reservation policies, procedures, and standards
  • Analyze market trends, competitor activity, and guest behavior to inform pricing and promotional decisions
  • Manage and maintain accurate and efficient reservation systems, handling complex inquiries and resolving customer complaints
  • Prepare and present regular reports on key performance indicators, including occupancy, revenue, and guest satisfaction
  • Foster close working relationships with the sales and marketing teams to support promotional campaigns and special events
Essential Qualifications
  • At least 5 years of experience in a leadership role within hotel reservations or a comparable hospitality environment
  • Degree in Hospitality Management, Tourism, or a related field; advanced degree preferred
  • Strong proficiency in reservation management systems (e.g., Opera, Amadeus) and revenue management principles
  • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
  • Superb communication and interpersonal skills, with the ability to lead and motivate a team