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Resource Allocation Expert

3 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia 2P Perfect Presentation Full time

Schedule Optimization Role

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We are seeking a highly skilled WFM Specialist to join our team at 2P Perfect Presentation. As a key member of our workforce management process, you will play a crucial role in optimizing our scheduling operations.

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Main Responsibilities

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  2. Create and maintain accurate workforce schedules based on forecasted demand for our IT Services operations in Al Madinah, Saudi Arabia.">
  3. Monitor real-time adherence to schedules and make necessary adjustments to ensure seamless workflow.">
  4. Analyze historical data to identify trends and provide actionable recommendations for process improvements.">
  5. Collaborate with various departments to gather data and ensure accurate forecasting for our workforce needs.">
  6. Develop and deliver regular reports and analysis on workforce performance and productivity.">
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Essential Qualifications

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  2. Bachelor's degree in a relevant field such as business administration or operations management.">
  3. Certification in High Performance Management Techniques (HPMT) is preferred but not required.">
  4. Strong analytical and problem-solving skills to tackle complex scheduling challenges.">
  5. Excellent communication and interpersonal skills to work effectively with cross-functional teams.">
  6. Ability to work under pressure and meet tight deadlines while maintaining accuracy and attention to detail.">
  7. Experience with workforce management software and its applications in call center operations.">
  8. Knowledge of best practices in workforce management and scheduling operations.">
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About 2P Perfect Presentation

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Our company values efficiency, teamwork, and continuous improvement. We strive to deliver exceptional service and results through the effective management of our workforce.