E-commerce Category Strategist

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

Rawaj HCM Jobs is a market leader in the home improvement retail business, operating over 1.5 million square feet of retail space and offering 45,000 items.

We are seeking an experienced Drop Ship Category Manager to oversee vendor relationships and performance management from beginning to end for vendors on the drop ship program. As the operational liaison between IT, vendors, service providers, and merchandising, you will manage the vendor selection, assortment selection, the onboarding process, day-to-day problem resolution, compliance reporting, and identifying opportunities to grow the program.

Key Accountabilities
  • Achieve onboarding timeline targets and optimized throughput of new vendors, including training new team members on the onboarding process and guidelines, overseeing and assigning the onboarding of new vendors, and identifying ways to further optimize timelines.
  • Select and approve merchants, vendors, and drop ship providers, including assortment, pricing, and service level agreements.
  • Develop and maintain vendor compliance policy, including SLAs and compliance chargebacks where/when appropriate.
  • Select and approve the drop ship assortment, including the review of category opportunities that align with company strategy, study the feasibility of items, including cost, shipping, and market retail price competitiveness.
  • Work with merchants, vendors, and drop ship providers to drive drop ship strategy and maximize throughput to go live.
  • Align with providers and tech to develop and test processes through to the implementation of new platforms and enhancements.
  • Work with tech teams to implement new carriers and providers, and problem solve issues that arise.
  • Ensure seamless path to 'go live' across multiple functions through vendor agreements, assortment data setup, carrier agreements, and technology readiness while ensuring critical timeline delays are proactively escalated.
  • Continuously drive drop ship optimization through troubleshooting common issues, vendor reporting, and education through training and documentation.
Required Skills and Qualifications
  • Bachelor's degree in a related field.
  • Understanding of retail landscape, and 'best practice' systems and functionality.
  • Strong communication, attention to detail, and problem-solving skills.
  • Excellent writing, speaking, and presentation skills.
  • Minimum of 7 years experience in drop ship or e-commerce operations department.
  • Minimum of 7 years in retail or B2C role.
  • Minimum of 7 years in commercial category management, preferably with a large marketplace.
  • Technical aptitude with web-based tools, and proficiency with Microsoft Office Suite (Intermediate to Advanced in Microsoft Excel).
  • Understanding of business, and ability to foresee and react to the impact of strategies prior to implementation.
  • Demonstrated ability to successfully optimize processes; excels in executing company goals and developing plans of action.
  • Proven ability to provide sound business judgment, and influence others to drive ideas and plans forward.
  • Ability to work effectively with and present to individuals at all levels.
  • Demonstrated success implementing and evolving operational processes within a highly dynamic and large scale e-commerce business backed by metrics and analytics.
  • Demonstrated success recommending strategies backed by metrics and analytics.
  • Ability to excel in a collaborative environment, and inspire a strong sense of camaraderie, accountability, and high performance across teams.
  • Demonstrated ability to work effectively with cross-functional teams, and willingness to take on responsibilities outside primary job description when necessary; comfortable with ambiguity.
  • Demonstrate strong resource workload and capacity management skills.

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