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At Unikomm, we're seeking a highly skilled ServiceNow Senior Technical Consultant to lead our IT Asset Management (ITAM) projects. As an ITAM expert consultant, you will play a pivotal role in providing expert guidance and support to clients in implementing and optimizing ServiceNow ITAM solutions.
Key Responsibilities:- Collaborate closely with clients to understand their business objectives and gather requirements.
- Tailor ServiceNow solutions to meet client needs, ensuring seamless implementation and adoption of the platform.
- Provide training and support to end-users, resolving issues and ensuring smooth workflow.
- Lead workshops, deliver user training, and provide end-user support.
Requirements:
- Proven experience as a ServiceNow Developer, specializing in ITAM, ITSM, and Service Portal.
- A thorough understanding of ITIL processes and industry best practices.
- Demonstrated expertise in requirement gathering, solution design, configuration, and implementation of ServiceNow ITAM and ITOM solutions.
- Proficiency in the ServiceNow platform, including CMDB, Service Catalog, ITAM, and ITSM modules.
- Experience scripting custom discovery patterns for ITAM.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with a history of effective collaboration with clients and cross-functional teams.
- ServiceNow certifications: CSA and CIS-ITAM are required.
- Bachelor's degree in computer science, Information Systems, or a relevant field.
