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Customer Experience Coordinator

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

CARE is looking for a Logistical Support Specialist who can provide expert support in the field of logistics and customer service. This individual will be responsible for developing regional delivery management plans, supervising on-site execution, and ensuring seamless integration with other departments.

The ideal candidate will have expertise in facilitation, leadership, and problem-solving. They will also be responsible for analyzing delivery customer complaints, implementing effective measures to control complaints, and providing professional, efficient, and high-quality delivery services to enhance customer satisfaction.

Key responsibilities include ensuring service quality at sites within the region, collecting and resolving fulfillment issues, and conducting experience analysis. Our ideal candidate will oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.

We require applicants to possess excellent communication skills, strong analytical abilities, and a clean driving record. Additionally, candidates must have physical endurance for tasks like loading/unloading cargo and physical stamina for activities such as loading and unloading.

Required skills include a history of safe driving without any major violations, ability to handle physically demanding responsibilities, and possession of a current and valid driver's license.