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Operational Performance Manager
2 weeks ago
The Role is responsible for ensuring operational excellence and customer satisfaction. This involves maintaining high safety standards, effective people management, and asset management.
Responsibilities:
- Deliver production, quality, HSSE, and control standards as agreed upon with stakeholders.
- Develop and monitor costs, obtain data on processes and services, and provide guidance on logistics process planning.
- Leverage continuous improvement methods to enhance labor productivity and process accuracy while maintaining a clean and safe work environment.
People Management:
- Determine roles and responsibilities within the team to achieve business objectives.
- Mentor, coach, and conduct performance reviews, disciplinary actions, and interviews for new hires.
- Develop talent and encourage leadership growth among employees.
- Drive delivery of site communication and engagement plans.
HSE, Security & Business Resilience:
- Aware of and comply with applicable legislation, customer requirements, and HSSE & BR frameworks.
- Implement and maintain HSE & BR controls to eliminate or reduce risks.
- Ensure all incidents and near misses are reported and investigated.
Customer Relations:
- Build strong relationships with customers and account teams to ensure seamless delivery.
