ServiceNow University Expert
6 days ago
About the Team
Our team plays a key role in evangelizing and communicating the benefits of ServiceNow University to the different ServiceNow departments and stakeholders so they can ensure that SNU is widely embraced during its launch. The Principal SNU Skills Consultant will also be adept with the pillars of COEI and organizational change management practices to foster successful SNU adoption.
About the Role
We're seeking an experienced Principal Learning Skills Consultant to join our team. In this role, you will oversee customer-skilling programs and ensure effective learning outcomes, maximizing the value of our product investments. You'll be responsible for staying current on all ServiceNow University offerings in training resources and services, delivering effective and well-conceived skilling solutions for customers.
Your Key Responsibilities
- You will oversee learner target and development of an assigned region or vertical by collaborating with local account teams and their leaders to promote our SNU platform, content, and overall GLD learning supply chain – assisting them in driving SNU Training Services and achieving their booking goals.
- You will be responsible for managing assigned strategic accounts, which necessitate expertise in handling intricate enterprise training agreements and procurement procedures.
- KPIs are based around learner journey adoption metrics, tracked as active learners within our SNU platform, regional sales support, and demonstrable growth of SN Certified/Credentialled individuals within the allocated regional/accounts ecosystem.
- You will establish SNU presence within the assigned region by attending account team meetings, QBRs and other events. Strategize with regional account leadership about Marquee customer solutions and outline key account training strategies and action plans to ensure demonstrable, successful learning outcomes.
- You will collaborate and strategize with other SNU specialists and business units to develop regional community and talent pipelines, such as SNU delivery partnerships, academic collaborations, and placement partners, to enhance adoption capabilities.
- Develop and deliver formal training consultations for select ServiceNow customer and partner accounts in collaboration with customer success squads to assist customers in maximizing their training investments.
- You will conduct account research such as utilizing our platform to generate reports on training and financial data.
- Advise on the complete ServiceNow University Training catalog and platform portfolio.
- Provide and monitor training adoption plans based on customer requirements and introducing new or expanded offerings.
- This Principal consultant will maintain strong relationships with Product Management and other departments within GLD, as they will own assigned projects with internal GTM teams to develop scalable strategies and programs that will impact the overall execution of services.
- You may be required to travel up to 10-15% (worldwide) per year for occasional conferences & events.
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