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Field Connectivity Specialist

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time
Job Description:

The Field Connectivity Specialist will be responsible for building and driving the connectivity strategy in the region along with providing technical support for our IT Applications, Middleware / LIS, connectivity infrastructure and analytical products.

  • Main Responsibilities:
  • Build a Connectivity Strategy for the Country in line with the Country's strategic priorities and with Cepheid's available Connectivity solution offerings.
  • Maintain solid knowledge about international & national/regional guidelines, health economic studies & protocols' developments in the healthcare services anticipating potential negative and positive impacts on the business to ensure all studies and material is provided to and understood by hospital stakeholders.
  • Build a relationship, Negotiate & Liaise with Key Stakeholders from MOH, Private/Institutional Healthcare Provider Technical departments to align on a Connectivity solution rollout Plan.
  • Maintain Strong knowledge of active & upcoming Middleware / LIS solutions.
  • Work with LIS Middleware Providers to develop collaborative relationships to ensure Cepheid connection success and problems are resolved quickly. Partner with Development teams, customer IT specialists, governance staff and become a subject matter expert in Cepheid's solutions for connectivity.
  • Investigate and resolve customer connectivity, instrument, software complaints within KSA and wider MENA region as per need.
  • Conduct data analysis and Hardware/Software troubleshooting, understanding customer sample collection processing and laboratory practices.
  • Provide direct reactive support to end users to solve complex connectivity problems – primarily remote, via email, phone or with remote desktop support where available, going on site when required.
  • Troubleshoot and resolve advanced network connectivity issues, applying a deep understanding of Cepheid GX security guidelines, network policies and Windows operating systems requirements.
  • Conduct advanced ASTM/HL7/POCT1A data analysis to troubleshoot and resolve LIS data transmission issues and applying a deep understanding of underlying Cepheid LIS communication protocols.
  • Document complaints and resulting investigations in the complaint management system.
  • Conduct Periodic Field visits to Customer sites to engage and resolve pending complaints and provide training if necessary.
  • Maintain product knowledge and support continuous improvement efforts.
  • Adhere to Quality Management System procedures.
  • Perform additional tasks as per business needs.
  • Complete all assigned and required training satisfactorily and on time.
About Us:

Danaher Corporation (NYSE: DHR) is a global science and technology company that designs, manufactures and markets professional, medical, industrial and commercial products. Our broad range of innovative products helps people live healthier, more sustainable lives.