Business Process Improvement Specialist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

We're committed to improving the health and vitality of those we serve at Cigna Health and Life Insurance Company. As a Business Process Improvement Specialist, you will drive business growth by streamlining processes and improving efficiency.

  • Your primary responsibility will be to gather business requirements and develop comprehensive Business Requirement Documents (BRDs) that meet business needs.
  • You will work closely with stakeholders to identify areas for improvement and implement process enhancements.
  • One of your key responsibilities will be to coordinate with development teams to ensure alignment between business and technical teams.
  • You will collaborate with Quality Assurance (QA) teams to clarify requirements and support business testing efforts.
  • As a Business Process Improvement Specialist, you will act as the point of contact for business process improvements and ensure all assigned projects are updated promptly and accurately in the internal project management tool.
  • You will share regular status reports with stakeholders, highlighting progress, risks, and next steps.
  • One of your key responsibilities will be to report business feedback to internal teams and propose actionable improvements to enhance project outcomes.
  • You will work with external project teams, including service providers (e.g., ELM, MASDR) and regulators (e.g., CHI, Insurance Authority), to deliver high-quality BRDs.
  • You will have experience with regulatory changes on regulated systems and services (e.g., Nphies, Najim, CHI upload, TAHAQAQ, Yakeen).
  • Additionally, you will have knowledge in project management tools and methodologies, BRD drafting, system integration, and process optimization.
  • You will design clear and detailed business process flows to optimize operations, enhance system functionality, and guide cross-functional teams.
  • As a Business Process Improvement Specialist, you will support new joiners by providing guidance on systems, processes, and business analysis activities.
  • Finally, you will assist other business functions with proposed solutions, Project Initiation Document (PID) submissions, and delivered services inquiries.


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