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Hotel Operations Manager

3 weeks ago

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As a Night Manager at Ihgarmyhotels, you will oversee the hotel's operations during the overnight shift, ensuring smooth and efficient service to guests. Your primary responsibility will be to act as the Manager on Duty, monitoring all hotel activities to ensure compliance with hotel policies and standards.

Key Responsibilities
  1. Overseeing Night Operations: Act as the Manager on Duty, overseeing night operations to ensure seamless service to guests.
  2. Guest Relations: Handle guest inquiries, requests, and complaints promptly and professionally, ensuring exceptional service and addressing any issues that arise.
  3. Staff Supervision: Supervise and support the night staff, including front desk, housekeeping, and security personnel, ensuring they are in proper uniform and adhere to grooming standards.
  4. Safety and Security: Conduct regular patrols of the hotel premises to ensure the safety and security of guests and staff, responding to emergencies and coordinating with security personnel as needed.
  5. Financial Management: Oversee cash handling procedures, ensuring accuracy in financial transactions, reviewing financial statements, and activity reports to monitor productivity and goal achievement.
  6. Administrative Tasks: Prepare and submit nightly reports on hotel operations and guest activities, ensuring all necessary documentation is completed accurately and on time.

The ideal candidate for this role will possess strong leadership and communication skills, with the ability to motivate and direct the night staff to provide excellent service. They will also have problem-solving skills, attention to detail, and organizational skills to manage multiple tasks efficiently.