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Head of Experience Design

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full time

Head of Experience Design Job Overview

Cisco is seeking a highly skilled Head of Experience Design to lead our experience design efforts and deliver innovative experiences to our customers. As a key member of our CX Operating Model, you will be responsible for fostering trust and building lasting relationships with our customers.

You will work in a dynamic environment that values simplicity and customer centricity, fostering an integrated, outcome-driven approach to customer engagement. Collaborate with cross-functional teams to create a seamless customer experience, leveraging data-driven insights.

Your Key Responsibilities

  1. Develop and maintain strong executive relationships.
  2. Lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.
  3. Own revenue and P&L for your customer segment team.
  4. Align delivery, partner, and customer success functions to support portfolio adoption.

Preferred Qualifications:

  • Strategic problem solver with a strong background in customer success and technology adoption.
  • Excellent communication and relationship-building skills.
  • Ability to develop and build partnerships with customers, team members, and cross-functional leaders.
  • Confidence in delivering financial KPIs and making strategic investment decisions.