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Customer Innovation Strategist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Customer Service Manager of Business Process Innovation

We're revolutionizing the food delivery space with cutting-edge technology and a customer-centric approach. As a dynamic and innovative global platform, Keeta leverages technology to provide fast, reliable, and seamless food delivery experiences.

The ideal candidate will have a passion for designing seamless service journeys that cater to users, merchants, and riders alike. Key responsibilities include:

  • Designing whole chain service journeys from AI customer service to manual customer service, including service routing, layering, risk control, etc.
  • Analyzing service data and customer voices to continuously discover user pain points and feedback business improvement.

Why choose Keeta?

  • Innovation-Driven: We use advanced technology solutions to disrupt the traditional food delivery landscape.
  • Fast-Growing & Dynamic: Join a company that's expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Make a difference in communities around the world by transforming the way people enjoy food.