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Technical Support Expert

2 weeks ago

Makkah, Makkah Province, Saudi Arabia beBee Careers Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide expert support on our products, troubleshoot technical challenges, and contribute to various projects that enhance the customer experience.

Your Key Responsibilities
  • Provide exceptional customer support through live chat, phone, or email
  • Troubleshoot technical issues with our products and services
  • Contribute to project development and implementation to improve customer experience
Required Skills and Qualifications
  • Fluent written and spoken English (C1 or native)
  • Experience in customer support in tech or SaaS environments
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting)
Benefits
  • Opportunity for career growth and professional development
  • Flexible remote work options and home office budget
  • Sick days and recharge leave for health and well-being
  • Celebrate milestones and hard work with company events