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Technical Support Specialist

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

About the Role:

Arabic Computer Systems, a leading ICT company in Saudi Arabia, is seeking a highly skilled Technical Support specialist to join its Information Technology and Services industry. As a member of ACS's team, you will work closely with over 3,000 IT professionals serving government entities and top companies in the Middle East.

Key Responsibilities:

  1. Customer Support: Respond to customer inquiries and provide technical support via various channels, ensuring prompt resolution of issues and exceptional customer satisfaction.
  2. Troubleshooting and Resolution: Identify and resolve complex technical issues reported by customers, utilizing your expertise in software and hardware products.
  3. Documentation and Collaboration: Maintain accurate records of incidents and solutions in the customer support log, and coordinate with the engineering team to resolve technical issues not addressed by existing solutions.
  4. Training and Escalation: Provide customers with training on company software and hardware products, and escalate complex issues to senior staff members for further assistance.
  5. Knowledge Maintenance: Stay up-to-date with all company products and services, ensuring seamless support delivery.

Requirements:

  1. Diploma degree in computer science or a related field.
  2. Proven experience in technical support for software or hardware products.
  3. Expertise in troubleshooting and resolving complex technical issues.
  4. Excellent communication and customer service skills.
  5. Familiarity with databases, operating systems, and server technologies.
  6. Knowledge of web and mobile application development.
  7. Ability to work in a fast-paced environment and handle multiple tasks effectively.