Amazon Last Mile Hub Leader
7 days ago
As a Hub Account Manager at Amazon, you will have the opportunity to make a significant impact on our Last Mile operations. Your primary responsibility will be managing acquisition quality, performance KPIs, and a team of associates.
About the role:You will work closely with OTR Safety and OTR Regional Managers to ensure business safety compliance. Additionally, you'll guide ADE's/CTLs as the Hub Program scales and manage operational issues.
Key responsibilities include partnering with OTR Safety and OTR Regional Managers, guiding ADE's/CTLs, supporting owners during onboarding, coaching associates on AMZL tool utilization, deep diving into customer metric improvement opportunities, championing Last Mile processes, coaching Store owners, identifying workflow inefficiencies, developing relationships between Amazon and Hub Stores, communicating store needs, being the voice of stores, improving driver standards, and working with ADE's to deliver effective ramp plans.
PERFORMANCE METRICS- KPI achievement.
- Acquisition quality.
- Associate management.
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