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Property Management Executive

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full time
Key Responsibilities
  • Develop property management strategies aligned with Stella Stays' operational goals.
  • Provide exceptional guest service by promptly addressing concerns and issues.
  • Ensure 24/7 emergency coverage for guest safety and well-being.
  • Prepare and submit timely reports and respond to information requests.
  • Manage staff schedules and assignments across locations for effective resource allocation.
  • Oversee daily property operations, including financial management and report preparation.
  • Execute efficient processes for resolving challenges within defined timelines (SLAs).
  • Maintain accurate and up-to-date records on a daily basis.
  • Collaborate with approved service providers for maintenance and repairs.
  • Understand service providers' roles and responsibilities.
  • Effectively manage both in-house and third-party maintenance teams.
  • Monitor service provider contracts, scope of work, and SLAs.
  • Achieve set targets within allocated limits.
  • Enhance guest satisfaction through effective communication.
  • Identify opportunities for process improvement.
  • Build strong relationships with suppliers.
Requirements
  • 3-4 years of operations and facilities management experience.
  • Expertise in property management strategies and operational practices.
  • Strong communication, leadership, and budget management skills.
  • Familiarity with maintenance, renovation, and supplier management.
  • Effective communication and negotiation abilities.
  • Proficiency in Microsoft Office Suite and other pertinent software.