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Technical Support Analyst

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Iron Systems Full time
Job Overview

The successful candidate will provide technical support and maintenance services for desktop devices, including hardware, software, and connectivity issues. The role involves managing and resolving desktop device incidents through to resolution, ensuring minimal downtime and optimal user experience.

Main Responsibilities:
  • Desktop Support: Manage and resolve desktop device incidents through to resolution, ensuring minimal downtime and optimal user experience.
  • Hardware and Software Maintenance: Provide standard and approved hardware and software support and maintenance for desktop devices, including patch updates, hardware replacements, and remote management using appropriate tools.
  • Service Desk Calls: Analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Security and Compliance: Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
Required Skills and Qualifications:
  • Technical Knowledge: Possess knowledge and experience with Windows 7 OS, AD, smart hands and feet support, and MAC devices.
  • ITIL Process Awareness: Be aware of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Education: Hold an associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics, or a bachelor's degree preferred.