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IT Operations Director

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Webook Full time

About Webook

Webook is a leading Saudi-based event ticketing and experience booking platform that prides itself on its cutting-edge technology, agility, and revenue. As part of the Supertech Group, we offer an exciting opportunity to join a team of innovators who are disrupting the status quo in the industry.

The ideal candidate for this role will be responsible for overseeing the organization's IT infrastructure, ensuring seamless operation of IT services, and managing a team of IT professionals. Strong leadership skills, deep understanding of IT systems, and commitment to continuous improvement are essential qualities required for this position.

Key Responsibilities:

  • Oversee the maintenance, support, and optimization of all IT systems, including networks, servers, storage, and telecommunications.
  • Ensure the reliability, performance, and security of IT infrastructure to support business operations.
  • Manage the implementation of new technologies to improve efficiency and productivity.
  • Lead IT service delivery, ensuring that all services meet or exceed agreed-upon service levels.
  • Develop and enforce IT operational policies, procedures, and best practices.
  • Oversee incident management and ensure timely resolution of IT issues to minimize downtime.
  • Manage and mentor a team of IT professionals, including system administrators, network engineers, and support staff.
  • Conduct performance reviews, identify training needs, and facilitate professional development for the IT operations team.
  • Evaluate and manage relationships with external vendors and service providers.
  • Oversee the procurement of IT hardware, software, and services, ensuring compliance with company policies.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT operations management, with a strong understanding of IT infrastructure and services.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Knowledge of ITIL, project management methodologies, and relevant compliance standards.