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Customer Service Representative for Property Management

2 weeks ago

Riyad Al Khabra, Saudi Arabia Flow Full time
About the Team

We're a passionate team at Flow, dedicated to creating a superior living environment that enhances the lives of our residents and communities. As a Leasing Agent, you will join a dynamic and innovative team that is shaping the future of residential living in Saudi Arabia.

The Role

This is a unique opportunity to join our team as a Leasing Agent, where you will play a critical role in driving leasing efforts, guiding prospective residents through the leasing process, and delivering an outstanding customer service experience. As a Leasing Agent, you will be the face of Flow and will have the opportunity to make a real difference in the lives of our residents.

Responsibilities:

  • Engage, qualify, and convert leads into signed leases.
  • Utilize CRMs, Excel, WhatsApp, Slack, VOIP systems, and email efficiently to manage leads and track leasing performance.
  • Manage data under pressure and maintain accurate and organized record-keeping.
  • Provide best-in-class customer service to prospects and current residents from diverse cultural backgrounds.
  • Represent Flow's values by engaging with the community, attending events, and fostering a sense of belonging.

Ideal Background:

  • Minimum 3 years of experience in sales or customer service.
  • Experience leasing property is an advantage.
  • Experience in Saudi Arabia is an advantage.
  • Candidate must be physically located in Saudi Arabia.
  • Hardworking & relentless: You thrive under pressure and are willing to put in the hours to get the job done.
  • Tech-proficient: You have experience working with multiple systems, capturing data in CRMs, and using tools like WhatsApp, Slack, and VOIP systems to manage communications effectively.
  • Sales-oriented: Background in software sales or a related high-touch sales role is a plus.
  • Detail-driven: You can juggle multiple priorities without dropping the ball.
  • Fluent in English: Exceptional spoken and written communication skills are a must.
  • Charismatic & engaging: You have strong presentation skills and can connect with clients from all cultures and backgrounds.
  • Active lifestyle enthusiast: Passion for sports, wellness, yoga, fitness, or similar interests is a strong cultural fit with Flow's brand.
  • Ability to drive: A valid driver's license is required.
  • Ability to work across multiple sites: Flexibility to travel between different Flow locations as needed.

Why Join Flow?

We offer a dynamic and innovative work environment, exciting growth opportunities, and a chance to make a real impact on our residents' lives. If you have the energy, talent, and work ethic to thrive in this role, we want to hear from you.