Customer Service Representative
2 weeks ago
About Raffles Makkah Palace
Raffles Makkah Palace is a luxurious hotel that promises exceptional standards and Arab hospitality values. With 214 Suites & duplex Villas, breathtaking views of the Masjid Al Haram, and four outlets offering local and international cuisine, guests can indulge in a unique atmosphere. The hotel's spa and fitness center provide a relaxing experience, while state-of-the-art meeting rooms cater to high-powered business gatherings.
Your Role
You will report to the Concierge Supervisor and be responsible for consistently offering professional, friendly, and engaging service to guests. This includes assisting with mail, messages, and plans or arrangements, as well as providing information on hotel facilities. You will follow department policies and procedures, and all safety policies.
Requirements
- Previous customer-related experience is an asset.
- You must possess a professional presentation and outstanding guest service skills, along with sophisticated verbal & written communication skills.
- Computer literacy in Microsoft Windows applications is an asset.
- You must have strong interpersonal and problem-solving abilities, as well as be highly responsible and reliable.
- You should be able to work well under pressure in a fast-paced environment and cohesively as part of a team.
- You must be able to focus attention on guest needs, remaining calm and courteous at all times.
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