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Relationship Management Lead

2 months ago

Neom, Saudi Arabia NEOM Full time
Job Title: Relationship Management Lead

At NEOM, we are seeking a highly skilled Relationship Management Lead to join our Investor Services team. As a key member of our team, you will be responsible for managing a portfolio of investors and providing exceptional service delivery to ensure their successful journey at NEOM.

Key Responsibilities:
  • Manage a portfolio of investors and act as a trusted advisor and primary point of contact throughout their investor journey.
  • Support the Customer Relationship Management (CRM) inquiry management system and ensure prompt relay of information to investors/tenants.
  • Coordinate with Investor Services and other colleagues in developing and sharing the latest versions of all relevant material based on investors' business requirements.
  • Consolidate and lead all communication exchanges between investors and relevant NEOM teams and ensure prompt relay of information to investors.
  • Work with investors and other Investor Services teams to identify their requirements and build a suitable project/permitting plan in collaboration with Investor Services and other colleagues.
  • Develop an execution plan to initiate service delivery and integrate the timeline into the broader investor project plan.
  • Coordinate with Investor Services operations/infrastructure teams to track investor service delivery progress and communicate developments to the investors.
  • Liaise with NEOM/NEOM Departments and other colleagues to ensure investors are connected to suitable suppliers and service providers.
  • Provide feedback to the Investor Services team on internal processes and service delivery activities and suggest developments to improve operational efficiency.
  • Promote Investor Services to the investors and work on providing those services through the investor services team.
Requirements:
  • Five or more years of relevant experience, or in relevant adjacencies.
  • General understanding of the building development process (design phases, construction, and operation).
  • Effective use of MS PowerPoint, Projects, Word, and Excel.
  • Excellent written, verbal, and presentation communication skills.
  • Able to work effectively in, and contribute to, a diverse and multicultural environment.
  • Exposure to the Saudi Arabian business environment is a plus.
  • Track record of stakeholder/account management and networking capabilities.
  • Relationship builder who inspires trust and confidence with all stakeholders.
  • Team player able to work in a highly matrixed organization.
  • Able to perform to high standards in a high-pressure, often fluid, and sometimes ambiguous and demanding environment.
Qualifications:
  • Minimum bachelor's degree in engineering.
  • Preferable to have MBA or other relevant master's degrees.