Residential Property Operations Coordinator

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Stella Stays Full time

Stella Stays is seeking a highly skilled and organized Front Desk Receptionist to join our team.

The ideal candidate will have a proven track record of successfully managing front desk operations, ensuring seamless guest experiences, and maintaining a high level of property readiness.

This role offers a unique opportunity to work in a dynamic and fast-paced environment, where you will be responsible for overseeing daily check-in/out inspections, inventory management, and coordinating repairs and maintenance tasks.

You will also be responsible for preparing and adhering to reports on property operations and guest feedback, ensuring compliance with quality assurance standards, and responding promptly to guest requests.

In addition, you will be responsible for sourcing and managing reliable service providers and vendors, negotiating favorable contracts, and maintaining data control and confidentiality of sensitive information.

Key Responsibilities:

  • Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
  • Oversee in-house inventory management and stock count to maintain adequate supplies.
  • Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
  • Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
  • Prepare and adhere to reports on property operations and guest feedback.
  • Ensure compliance with quality assurance standards and property documentation requirements.
  • Respond promptly and professionally to on-ground guest requests.
  • Handle add-on service requests and coordinate with relevant service providers.
  • SOURCE AND MANAGE RELIABLE SERVICE PROVIDERS AND VENDORS.
  • Maintain data control and confidentiality of sensitive information.

Requirements:

  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Proven experience in operations and front desk management, preferably in hospitality industry.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
  • Proficient in using property management systems and other relevant software.
  • Ability to work independently and make sound decisions in a fast-paced environment.

We offer a competitive salary and benefits package to successful candidates.



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