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Delivery Solution Consultant

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Deliverect Group Full time
Job Description

Deliverect Group seeks a highly skilled Implementation Consultant to join our Enterprise Delivery team. The successful candidate will play a crucial role in advancing our mission by ensuring the seamless adoption of our Delivery platform.

Team Focus

The Enterprise Delivery team is a key group of seasoned professionals dedicated to propelling enterprise businesses to unparalleled success. We craft technical plans that integrate our products with client operations, resulting in streamlined processes and elevated operational efficiency.

Our holistic approach ensures quality and mitigates risks at every turn. Ongoing support and customisation enable users to get the most out of our platform.

Implementation Process

As an Implementation Consultant, you will guide key customers and partners through the technical implementation process. This involves:

  1. Prioritizing customer needs with a service-oriented approach.
  2. Supporting customers to leverage the full potential of Deliverect's offerings.
  3. Managing multiple stakeholders, customers, and projects concurrently.
  4. Overseeing complex implementation processes, monitoring specific KPIs.
  5. Identifying, documenting, and escalating bugs through appropriate channels.
  6. Developing an in-depth understanding of Deliverect's service processes.
  7. Adapting quickly to new and technically complex issues.

Requirements

  • Deep knowledge of Deliverect's product suite and integration capabilities.
  • Proven track record in technical account management or related fields.
  • Success in implementing SaaS solutions for mid-market and enterprise clients.
  • Excellent communication and interpersonal skills.
  • Proficiency in G Suite; familiarity with CRM and ticketing systems is beneficial.
  • Knowledge in the food & beverage industry and hands-on experience with POS platforms will be advantageous.

Additional Information

  • This is a full-time, hybrid role requiring 4 days in our Dubai office and 1 day working from home.
  • Candidates must be Native Arabic speakers, demonstrating impeccable English language skills.
  • Candidates should thrive in a fast-paced, competitive environment.