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Support Systems Administrator

3 weeks ago

Riyad Al Khabra, Saudi Arabia Tabby Full time
The Ideal Candidate

We are looking for an experienced IT Support Engineer who is passionate about delivering exceptional service to end-users. The successful candidate will have a strong background in IT support, excellent problem-solving and communication skills, and the ability to work independently and collaboratively within a team.

Key Responsibilities
  • Technical Support:
    • Provide first and second-level support to end-users for hardware, software, and network-related issues.
    • Diagnose and resolve technical problems promptly, including issues like attachments not downloading, internet connectivity problems, inaccessible websites, and repeated logouts.
    • Document and track support requests using the ticketing system to ensure efficient resolution.
  • Network Management:
    • Monitor and manage network traffic to ensure optimal performance.
    • Address network problems and perform planned upgrades to routers and access points.
    • Provide support during unplanned outages from service providers.
  • IT Asset Management:
    • Assign and unassign equipment and assets, maintaining accurate inventory records.
    • Oversee the purchase of new equipment and coordinate the repair of damaged equipment.
    • Conduct regular health checks on all laptops, including performing Windows updates and malware scans.