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Senior Travel Consultant

2 months ago

Jeddah, Makkah Province, Saudi Arabia Travexs Employment Services Platform Full time
Job Title: Senior Travel Consultant

We are seeking a highly motivated and experienced Senior Travel Consultant to join our team at Travexs Employment Services Platform in Jeddah, Saudi Arabia.

Job Summary:

As a Senior Travel Consultant, you will be responsible for assisting clients in planning, organizing, and booking their travel arrangements. You will provide exceptional customer service, offer expert advice, and ensure that our clients have a seamless and enjoyable travel experience.

Key Responsibilities:
  1. Travel Planning and Booking: Assist clients in planning and booking travel arrangements, including flights, accommodations, car rentals, and other travel-related services.
  2. Client Relationship Management: Understand clients' travel preferences and requirements to provide personalized recommendations and itineraries.
  3. Travel Industry Knowledge: Research and stay updated on travel trends, destinations, and industry developments.
  4. Customer Service: Handle inquiries and provide prompt responses to client queries via phone, email, or in-person.
  5. Supplier Collaboration: Collaborate with suppliers, such as airlines, hotels, and tour operators, to negotiate rates and secure bookings.
  6. Booking and Payment Processing: Process bookings, payments, and necessary travel documents accurately and efficiently.
  7. Issue Resolution: Resolve any issues or complaints that may arise during the travel process.
  8. Client Retention: Build and maintain strong relationships with clients to ensure repeat business and referrals.
  9. Performance Metrics: Meet or exceed sales targets and contribute to the overall growth of the company.
Requirements:
  1. Experience: Minimum 5 years of experience as a Travel Consultant, with expertise in using Amadeus and other GDS systems.
  2. Previous Experience: Previous experience as a Travel Consultant or in a similar role is required.
  3. Industry Knowledge: In-depth knowledge of travel industry trends, destinations, and travel booking systems.
  4. Communication Skills: Excellent communication and interpersonal skills.
  5. Sales and Negotiation: Strong sales and negotiation abilities.
  6. Organizational Skills: Detail-oriented with excellent organizational and time management skills.
  7. Adaptability: Ability to work independently and under pressure to meet deadlines.
  8. Technical Skills: Proficiency in using computer reservation systems and travel booking software.
  9. Flexibility: Flexibility to work occasional evenings, weekends, and holidays, as needed.