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Chief Concierge

2 months ago

Makkah, Makkah Province, Saudi Arabia Accor Full time
{"title": "Chief Concierge", "description": "Job Summary

Accor is seeking a highly skilled and experienced Chief Concierge to join our team at Makkah Clock Royal Tower, A Fairmont Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.

Key Responsibilities
  1. Supervise and Direct Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements.
  2. Provide Information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests.
  3. Recommend first and foremost the hotel's own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.).
  4. Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
  5. Prepare efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements.
  6. Ensure that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the tasks assigned to them promptly and efficiently.
  7. Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager.
  8. Maintain a comprehensive, current and guest-focused set of departmental standards and procedures and implement them through thorough on-the-job training.
  9. Ensure training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs.
  10. Conduct probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
Requirements
  1. Fluency in Arabic and English is a must.
  2. Minimum 5 years experience as Chief / Head Concierge.
  3. Ability to multitask and work under pressure.
About Accor

Accor is an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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