Luxury Retail Professional

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

We are seeking a highly motivated and experienced customer service professional to join our team at Cartier. As a Saudi National Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and promoting the values of our luxury brand.

Your primary responsibility will be to attend to after-sale clients at the boutique, ensuring a seamless and personalized experience that meets the high standards of our luxury brand. You will implement customer service policies and procedures, maintaining relationships with the workshop, boutique, and office while providing exceptional support to our clients.

Responsibilities:

  1. Provide exceptional customer service to after-sale clients at the boutique
  2. Maintain accurate records of sales, stock, transfers, and repairs
  3. Reduce the rate of return unrepaired
  4. Contribute to after-sales turnover
  5. Monitor discounts and apply Cartier warranty in after-sales

Requirements:

  • Fluent in English and Arabic with excellent communication skills
  • Minimum 2 years' experience in customer service
  • Prior experience working in retail, preferably in jewelry and watches
  • A passion for luxury and a strong commitment to delivering exceptional customer service


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