Customer Experience Strategist

1 week ago


Riyad Al Khabra, Saudi Arabia beBee Careers Full time

We are seeking a seasoned professional to lead our Customer Experience Strategy practice. The ideal candidate will have a proven track record of designing and delivering seamless and innovative customer experiences that align with clients' strategic objectives.

About the Role

As a Consulting Professional, you will be part of our leading Customer & Growth team. Our consultants are passionate about shaping cutting-edge CX strategies and delivering tangible impact. They bring a strategic, analytical, and creative mindset to help our clients design exceptional experiences and operational models.

Your role will be dynamic and multifaceted – balancing client delivery, team leadership, and strategic initiatives to support the growth of both our organization and our clients.

Key Responsibilities:
  • Lead CX workstreams independently, ensuring timely and high-quality delivery of customer-centric solutions that align with the client's strategic objectives.
  • Serve as a key client contact, leading discussions, presenting insights, and building long-term relationships with senior stakeholders.
  • Facilitate key client meetings, workshops, and stakeholder engagements to align on strategic priorities.
  • Collaborate with Senior Managers, Directors and Partners on project management, resourcing, and risk mitigation.
  • Analyze market trends, customer data, and industry benchmarks to uncover opportunities for innovation and business growth.


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