K-Concierge Agent

Job Summary:

The K-Concierge Agent will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Guest Services: Answer guest questions and handle guest requests in a polite and efficient manner, providing information, making reservations, and confirming flights as needed.
• Information Management: Stay up-to-date on hotel services, local attractions, restaurants, transportation, and other relevant information to provide guests with accurate and helpful advice.
• Mail and Package Handling: Process and distribute incoming and outgoing mail, faxes, messages, and parcels according to hotel procedures.
• Luggage Handling: Store and retrieve guest luggage, handling it with care and attention to detail.
• Business Services: Sell stamps, maintain the cleanliness and tidiness of the desk area, and replenish brochures and city maps as needed.
• Additional Duties: Perform other tasks as assigned by the Supervisor or Manager to ensure the smooth operation of the hotel.

Requirements:

• Language: Good English language skills.
• Nationality: Saudi.