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IT Service Management Expert

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Invenio Business Solutions Full time

About Invenio Business Solutions

We provide advanced technologies to enable organizations to modernize and stay competitive in today's fast-paced business environment.

The largest independent global SAP solutions provider serving the public sector, we bring deep expertise to navigate complexities and drive change.

Job Description:

As an Incident Manager, you will be responsible for managing end-to-end incident processes, ensuring timely resolution and minimal impact on business operations.

Key Responsibilities:

  • Manage incident escalation and communication with stakeholders
  • Develop and implement effective incident management strategies
  • Collaborate with cross-functional teams to resolve incidents
  • Monitor and report on key performance indicators (KPIs)

Required Skills and Qualifications:

  • 6-8 years of experience in IT service management or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment

Other Information:

Invenio Business Solutions is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.