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Spa Receptionist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc. Full time

Job Summary:

We are seeking a highly skilled Spa Receptionist to join our team at Marriott International, Inc. As a key member of our spa team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Schedule services for individuals and large groups using our spa/salon reservations software system.
  • Confirm scheduled services with guests and answer questions about available services.
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
  • Resolve scheduling issues as needed by working with the supervisor/manager.
  • Check in guests for appointments, confirm first and last name, and provide a general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services to guests.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • Less than 1-year related work experience.
  • No supervisory experience.
  • No license or certification required.

Preferred Qualifications:

  • Previous experience in a customer-facing role.
  • Knowledge of spa/salon operations and services.
  • Excellent communication and interpersonal skills.