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Hospitality Management Lead

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Jeddah, Makkah Province, Saudi Arabia Al Futtaim Group Full time

The Café Manager plays a pivotal role in driving business success in our M&S Cafés. Key responsibilities include leading high-performing teams, ensuring health and safety, fostering continuous improvement, collaborating with cross-functional teams, cultivating a culture of feedback, and building relationships with the local community.

About the Role
  1. Drive Business Results: Achieve revenue growth while minimizing costs.
  2. Deliver Exceptional Customer Experiences: Consistently meet or exceed customer expectations through high-quality service.
  3. Lead and Develop Teams: Motivate and empower team members to achieve clear goals and objectives.
  4. Maintain Health and Safety Standards: Ensure compliance with health and safety regulations and protocols.
  5. Drive Continuous Improvement: Act as a change agent, reviewing and improving service delivery to maintain competitiveness.
  6. Collaborate with Internal Teams: Work closely with the M&S Café team to ensure seamless operations and enhance customer experiences.
Key Qualifications
  1. 4+ Years of Experience in Hospitality or Food and Beverage industry.
  2. Strong Knowledge of food preparation, trends, and competitive landscape.
  3. Familiarity with local health and safety regulations.
  4. Proven Ability to work under pressure and multitask effectively.
  5. PASSION for premium food outlets and cafés.