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Service Operations Team Lead

3 weeks ago


Jeddah, Makkah Province, Saudi Arabia Amazon Full time
Service Operations Team Lead

This is a non-remote, full-time, permanent position based in Costa Rica. The selected front-line Team Manager will be expected to have their team of direct reports as their exclusive focus and will be tasked with leading and developing your group of entry-level associates by helping remove any barriers that may prevent them from executing at the performance bar established by the department.

  • The Defect Prevention & Reconciliation (DP&R) team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage.

BASIC QUALIFICATIONS
- 2+ years of team management experience.
- Working experience with internal/external stakeholders, individual/team performance management.
- C1 English proficiency (Advanced).

PREFERRED QUALIFICATIONS
- University bachelor's degree completed.
- Proficient MS Office tools knowledge, including Medium Excel skills (formulas, v-lookups & pivot tables).
- Lean Six Sigma. Yellow/Green belt.
- PMP certified.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description

The selected candidate will have:

  1. Experience setting mechanisms to plan, execute and measure effectiveness of the program(s) within scope.
  2. Experience communicating and presenting results to Network Leadership.
  3. Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workloads.
  4. Experience working and communicating with local and global teams.
  5. Strong analytical ability and problem-solving skills.
  6. Ability to create and continually support people through individual development plans.
  7. Strong time management and organizational skills.
  8. Helps direct-reports to understand the performance bar and supports them in reaching it.