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Digital Events Support Technician

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Amazon Full time

About the Job

As a Remote Event Production Engineer, you will be part of a dynamic team responsible for delivering high-quality remote events. You will operate and monitor events, communicate with local AV teams and event organizers, and optimize systems for best quality attainable.

Key Responsibilities
  • Event Execution: Execute events smoothly, ensuring timely launch and high-quality delivery.
  • Communication: Provide professional, discrete, and service-minded communication with customers, teams, and business partners through various modes.
  • Technical Troubleshooting: Troubleshoot technical issues arising during or after events, working closely with the engineering team.
  • Process Improvement: Analyze existing processes and implement changes to enhance team and client experiences.

Pre-Event Preparation

  • AV Configuration: Configure and set up audio visual equipment, including presentation systems and staging equipment.
  • Remote Connectivity: Establish secure and reliable connections between remote locations and local systems.

Event Delivery

  • Launch Timing: Ensure timely launch of events, taking into account all technical requirements.
  • System Optimization: Optimize systems to achieve best quality attainable, dynamically adjusting settings as needed.
  • Schedule Adaptability: Be flexible with scheduling to accommodate changing business needs.

Post-Event Evaluation

  • Feedback Collection: Gather feedback from event organizers and participants to identify areas for improvement.
  • Recording Distribution: Deliver edited and final recordings to event organizers.
  • Event Analytics: Upload event metrics for analysis and process enhancement.
  • Technical Resolution: Investigate and resolve technical issues, providing detailed reports to the engineering team.
  • Process Enhancement: Continuously analyze and improve processes to elevate team and client experiences.