Client Support Expert
6 days ago
Company Overview:
Saudi Petroleum Services Polytechnic seeks a dedicated Client Support Expert to join our team. As a Client Support Expert, you will play a vital role in providing timely service and solutions to our valued customers.
Job Description:
We are looking for a skilled professional with excellent communication skills to provide precise information to our clients. Your primary responsibilities will include troubleshooting product issues, resolving customer queries, and maintaining accurate records of client interactions.
Key Responsibilities:
Provide exceptional customer service through phone calls, emails, or other communication channels.Troubleshoot and resolve product issues in a timely and efficient manner.Maintain a systematic list of all customer data, including interactions and relevant details.Stay updated on product knowledge and company policies to provide informed solutions.Collaborate with the management team to ensure seamless customer experience.Required Skills and Qualifications:
To be successful in this role, you will need:
- A strong understanding of solving customer problems to offer appropriate solutions.
- Excellent communication and interpersonal skills with good command of professional vocabulary.
- Proficiency in answering phone calls with professional etiquette and a friendly tone.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- The ability to work independently and as part of a team to complete assigned tasks and responsibilities within defined schedules.
- Well-versed in handling digital tools and modern computer hardware.
Benefits:
We offer a competitive compensation package and opportunities for career growth and development in a dynamic industry. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application today
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