Digital Service Operations Lead

5 days ago


Jeddah, Makkah Province, Saudi Arabia Horizontal Digital Full time

At Horizontal Digital, we strive to deliver exceptional client experiences through our collaborative approach to service delivery. As a Service Delivery Manager, you will play a critical role in ensuring the success of our clients by leading technical teams and providing quality support.

The ideal candidate will possess a minimum of 10 years of experience in client relations and communications, with a strong background in leading technical teams. They should also have experience in providing client-facing support services and be proficient in working with Sitecore or other CMS platforms.

We are seeking a motivated and driven individual who is passionate about delivering high-quality solutions and building strong relationships with our clients. If you are a self-starter with excellent communication skills and a proven track record of success, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Lead technical teams to deliver high-quality solutions to clients
  • Provide quality support to clients through effective communication and problem-solving
  • Make impactful decisions regarding escalations and delivery processes for client work
  • Supervise and mentor engineers and technicians on communication, escalation, and prioritization
  • Meet with clients to bridge gaps between technical and non-technical teams


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