Advanced Medical Engineer

6 days ago


Jeddah, Makkah Province, Saudi Arabia Medtronic Full time
About the Role

As a Global Service Engineer at Medtronic, you will play a pivotal role in ensuring the seamless operation and satisfaction of our products worldwide. This position offers a unique opportunity to engage in cutting-edge medical technology and robotics, providing expert repair services and innovative solutions.

This autonomous role primarily involves working as an individual contributor, providing both on-site and remote technical support. With a flexible work setup, this position requires 50% travel, allowing you to engage directly with clients and stakeholders across diverse locations.

You will leverage your skills in advanced troubleshooting to analyze complex issues, lead projects, and mentor less experienced colleagues. Effective communication with internal and external customers is essential to achieve objectives and deliver exceptional service.

Key Responsibilities
  • Analyze log files and create reports and statistics.
  • Conduct repair services both internally and externally.
  • Provide on-site support for customers, sales teams, field service, and tech service members, as well as healthcare professionals, by addressing product-related questions and issues.
  • Provide technical data for service staff to facilitate troubleshooting and on-site repairs.
  • Act as a liaison between sales teams and customers for technical concerns.
  • Participate in operations in clinics to analyze process flow and report potential improvements to the project team.
  • Deliver technical presentations at sales meetings and customer locations.

Required Knowledge and Experience:

  • Mechanical and electrical engineering knowledge is required.
  • Knowledge of data analysis and statistics is required.
  • Advanced knowledge in medical technology and robotics, acquired through higher education combined with experience.
  • Practical project management skills are advantageous.

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