Job Summary

JASARA Program Management Company is seeking a highly skilled Senior Worker Welfare Manager to join their team. As a key member of the organization, you will be responsible for ensuring that employment practices and worker welfare standards meet the highest industry and ethical standards.

Key Responsibilities

• Develop and implement a comprehensive Quarterly Audit and Inspections plan to ensure compliance with Workers Welfare Standards.
• Conduct Employment Practices Audits, including fieldwork, interviews with workers and employers, and data analysis to measure compliance.
• Review and approve Contractors' Ethical Recruitment Feedback reports and other documentation as required.
• Attend and present Workers Welfare requirements at high-level Contractor mobilization meetings.
• Implement a Recruitment Fee reimbursement program for workers who have paid recruitment fees.
• Lead Workers Welfare Forums and Project WW Forum Programs on a large-scale operation.
• Manage, log, and close out employee Grievance cases lodged via the Hotline.
• Provide advice on best practices and recommended improvements to Contractor management.
• Follow up on the implementation of recommended improvements.
• Conduct training for relevant Contractor personnel to ensure adherence to Workers Welfare Standards.
• Must have the ability to function both individually at Senior Management level and as part of a team.
• Conduct Workers Welfare requirements during tender evaluations.
• Provide Workers Welfare approval of Contractors during pre-start and mobilization to site.
• Perform any other duties assigned by the Director Welfare & Wellbeing related or relevant to the job.
• Participate in the NEOM external audit process as required.
• Track, report, and close out Employment Practices non-compliance.

Requirements

• Knowledge of KSA Labour Law requirements.
• Knowledge of the language(s) spoken by migrant workers is desirable (Preferably Hindi). Arabic will be an advantage.
• Analytical ability to interpret audit results.
• Ability to function both individually and as part of a team.
• Competent collaborator and skilled cross-functional communicator.
• Team player who can also work independently as and when needed.
• Demonstrate initiative and problem-solving skills.
• Knowledge of various Human Rights guidelines and Codes.
• Experience in liaising with Human Rights external Stakeholders (ILO, Ministry of Labour, External Compliance Auditors, etc.).
• Excellent Excel and PowerPoint/Power BI skills.

Key Performance Indicators

• Ethical Practices Audits completed and feedback reports issued.
• Agreed timelines met.
• Maintain quality control of delivery of program HS&W welfare and wellbeing program.

Client Orientation

You are responsible for positioning yourself and your function in alignment with our core value as a relationship-based company.

• Establish positive client relationships.
• Educate and encourage Contractors to improve compliance levels and propose suggestions for improvement.
• Initiate and strengthen collaborative relationships with clients and work co-operatively with project teams.

Personal Competencies

Your skills and behaviours required for success that can be observed:

• Data Analyst - able to collect and analyze data.
• Auditing & Report Writing - providing reports, including illustrations to other parties reflecting their compliance levels as well as recommendations.
• Inter-personal skills - Guide and train Workers' Welfare Officers to improve compliance levels.

Traits

Your natural style, aptitudes, and tendencies including personality and intellectual capacity.

• Excellent verbal and written communication skills.
• Ability to think clearly, creatively, and imaginatively.
• Positive attitude and a strong focus on teamwork.
• Ability to communicate with people from all backgrounds.
• Ability to build and maintain positive relationships with people.
• Focused on achievement, targets, and continuous improvement.
• Demonstrate a high degree of flexibility and confidentiality.
• Ability to work under pressure and tight deadlines.
• Ability to work on own initiative.

Qualifications

• Hold at least a bachelor's degree in human resources management/Welfare/Audit and/or accounting (or equivalent qualifications).
• Minimum 8 years plus experience in (industry & role) or in the relevant field of expertise.
• Must possess a valid KSA drivers' license.

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