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Customer Service Representative

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Blacklane GmbH Full time
Job Description

We are seeking a Customer Service Representative to join our team at Blacklane GmbH. As the face and voice of our company, you will play a key role in delivering exceptional customer service by embodying our core values in every interaction with our guests and chauffeurs worldwide.

About the Job:

The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.

  • Key Responsibilities:
  • Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.
  • Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
  • Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.

About You:

  • Strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms.
  • Previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
  • Excellent problem-solving skills and the ability to remain calm under pressure while resolving customer issues.
  • A natural relationship builder who can deescalate difficult situations and build trust with customers.