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Cloud Operations Specialist
1 week ago
About the Role
We are seeking a Senior Cloud Operations Architect to join our team at Amazon. As a key member of our Enterprise Support organization, you will play a critical role in driving customer adoption and use of AWS services.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
As a Sr. Cloud Operations Architect, you will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Key Responsibilities
- You'll advise on solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
Minimum Requirements
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Understand operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Architecture / Applications Development in a distributed systems environment.
- External customer-facing experience with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
