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Senior Operations Manager

2 months ago

Jeddah, Makkah Province, Saudi Arabia Michael Page International (UAE) Full time

About Our Company

Michael Page International (UAE) is a leading recruitment agency with a strong presence in the Middle East. We specialize in placing top talent in various sectors, including finance, HR, and operations.

Job Summary

We are seeking a highly experienced Senior Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our clients' compounds and labour camps.

Key Responsibilities

  • Financial Management
    • Develop and manage annual budgets for each compound/camp, ensuring alignment with company goals.
    • Monitor financial performance, control costs, and identify opportunities to increase profitability.
    • Generate regular financial reports for senior management, highlighting revenue streams, cost-saving measures, and financial forecasts.
    • Implement cost-effective strategies to improve financial outcomes without compromising service quality.
  • Operational Management & Efficiency
    • Oversee day-to-day operations across all compounds, including maintenance, utilities, security, housekeeping, and catering.
    • Continuously optimize operational processes to improve efficiency and reduce waste.
    • Ensure that all facilities meet legal and regulatory compliance, including safety and health standards.
    • Develop and maintain effective relationships with suppliers, contractors, and service providers.
  • Business Development
    • Identify and pursue new business opportunities, including expanding existing services.
    • Develop strategic partnerships and maintain strong relationships with key clients, government bodies, and industry stakeholders.
    • Promote the company's offerings and attract new tenants or contracts.
    • Stay updated on market trends and competition to ensure the company remains competitive in the labour accommodation space.
  • Team Leadership & Management
    • Lead, mentor, and manage a team.
    • Set clear goals and performance standards for the team and ensure their professional development through training and continuous feedback.
    • Foster a positive work culture, ensuring high levels of motivation, teamwork, and accountability.
  • Client & Resident Relations
    • Ensure high levels of customer satisfaction among residents and clients by addressing concerns and improving the quality of services.
    • Conduct regular inspections and feedback sessions to ensure the facilities are maintained at optimal standards.
    • Resolve escalated issues related to resident accommodation, services, or other operational matters.
  • Health, Safety & Compliance
    • Ensure all compounds and labour camps are operated in compliance with health, safety, and environmental regulations.
    • Implement and enforce safety protocols to protect residents, staff, and assets.
    • Oversee emergency response plans and conduct regular safety drills.

The Successful Candidate

The successful candidate will have strong exposure to managing compounds and the related activities. A Bachelor's degree in Business Management, Hospitality Management, Engineering, or a related field is required. An MBA is a plus. Strong financial management experience, with a proven track record of P&L management and business growth, is essential.

What's on Offer

This is an opportunity to join a market leader with a competitive package and benefits.